SPAM Robocalls Are On The Rise
The frequency of robocalls has increased, notably during the pandemic, causing disruption to daily life. While the pandemic may be over, Spam Robocalls are not going anywhere. The reason Spam Robocalls are here to stay is attributed to their profitability and legal loopholes resulting from court decisions.
Unexpected costly repairs during a struggling economy can be disastrous. To avoid scam robocalls, take the initiative and use call-blocking apps. Do not answer calls from unknown numbers and file complaints to relevant authorities. Use call authentication tools and opt out of marketing calls and texts. If everyone follows these steps, spam robocalls can be significantly reduced.
What are Robocalls?
Robocalls are a type of automated phone call that delivers a prerecorded message. These calls, also known as autodialers, are typically initiated by computer programs that dial numbers without any human interaction. Autodialers have multiple uses, from prerecorded messages informing individuals about appointment reminders, and emergency notifications, Sadly, they are also used for more nefarious reasons like illegally disseminating information and offers. The latter is why many people associate robocalls with fraudulent activity.
Robocalls can be beneficial for businesses that need to reach out to their customers but don’t have the manpower to do so manually. However, when illegitimate actors use these same practices it puts consumers at risk – especially those who don’t recognize the call as an automated one. While there are protections in place within some countries and states that limit the usage of automatic dialing systems, this doesn’t prevent hucksters from exploiting less experienced or uninformed individuals. Additionally, a large number of false positives generated by autodialers may damage relationships between companies and legitimate customers if they become too irritating or invasive over time.
What are Spam Calls?
Spam callers are one of the most annoying potential interruptions to a person’s day. These calls are typically made to sell a product or service or to collect personal information. They can come from telemarketing companies, scammers, or even automated systems. Spam phone calls can be annoying and disruptive for businesses, but they can also lead to more serious problems.
According to the Federal Communications Commission (FCC), a total of 5.9 million calls were reported in 2018 that could be considered “spam” calls. Of this, more than 4 million of them were robocalls making up an astounding 66 percent of all reported complaints. Many times these automated telemarketing services will use what’s known as caller-ID spoofing – pretending to be from a local number in order to deceive people into answering their call. Nowadays with advancements in technology being what it is, it can be rather difficult for people to avoid getting hit with spam calls entirely; however, there are certain measures one can take such as registering for the National Do Not Call Registry with the FTC and blocking out unknown numbers on your mobile device which may help reduce how often you get them.
Why Are Outbound Calls Flagged as Spam?
As technology advances, businesses are increasingly relying on outbound calls to stay productive and efficient. It’s not just incoming calls we need to worry about. Outbound calls from legitimate businesses can also be flagged as potential fraudulent calls.
As many as 33% of these outbound calls can be flagged as spams or scams, resulting in substantial losses from lost productivity and attempts to contact legitimate customers. This is especially damaging for companies that rely on those calls to communicate important information or offers to their targeted audiences.
The implications of a high rate of spam and scam flags extend beyond just missed opportunities – companies can end up paying a hefty price for it with reduced revenue, fewer hires, and layoffs. Due to the nature of this problem, it’s hard for businesses to identify which calls are being filtered correctly, leading them to divert resources into managing the situation instead of being able to concentrate on other areas of growth. Therefore, companies need an actionable plan in place that pays attention to identifying spam or scam-flagged outbound calls so that money isn’t wasted on illegitimate customers who will unlikely result in sales conversions.
Spam Calls have a Big Impact on Businesses
One of the biggest impacts of spam phone calls on businesses is that they can harm a company’s reputation. When customers receive spam calls from a business, they may assume that the company is responsible for the unwanted calls. This can lead to a loss of trust and credibility, which can be difficult to regain. Additionally, if customers feel that their personal information is being mishandled, they may be hesitant to do business with the company in the future.
Another impact of spam callers on businesses is that they can divert resources away from more important tasks. Employees may spend time answering and dealing with spam calls, which can take away from their ability to focus on other important work.
Additionally, companies may have to invest in additional resources, such as phone systems or software, to help manage and block spam calls So, how can businesses protect their reputation and customers from spam calls? One strategy is to invest in call-blocking technology. Many phone systems now come with built-in call-blocking features, or companies can purchase third-party software to help block unwanted calls.
Businesses can also register their phone numbers with the National Do Not Call Registry, which is a database of phone numbers that telemarketers are not allowed to call.
How Should You Handle Spam Calls?
Another strategy is to educate employees and customers about how to identify and handle spam calls. Employees should be trained on how to recognize and handle unwanted calls, and customers should be informed about how to protect their personal information from scammers. Also, businesses may consider implementing a “no-call” policy for employees, which can help to limit the number of unwanted calls that employees have to deal with.
In addition to these strategies, businesses can also take proactive steps to protect their reputation and customers from spam calls. For example, businesses can regularly monitor their online reputation and address any negative feedback related to unwanted calls. Additionally, businesses can also take steps to ensure that customer data is secure and that personal information is not being mishandled.
Conclusion
In conclusion, spam calls can have a significant impact on businesses, both in terms of reputation and resources. However, by investing in call-blocking technology, registering phone numbers with the National Do Not Call Registry, educating employees and customers, and taking proactive steps to protect their reputation, businesses can help to minimize the impact of spam calls and protect their customers. Businesses need to be vigilant and proactive in their efforts to combat spam calls, as they can negatively affect their business in multiple ways. It’s always better to stay a step ahead in these matters to avoid any reputational damage and financial loss.